Customer Charter


Each Fernham home is built to the highest standards with meticulous craftsmanship to suit the most discerning purchaser. We combine the latest product design with traditional features, ensuring our homes are timeless yet fit for modern day living. All of our homes come with 2 year customer care and a 10 year warranty, to offer complete peace of mind.

Throughout reservation and up until legal completion, the sales staff are responsible for answering any questions you may have and to assist you throughout the process. Our sales staff are experienced in new build purchases and are happy to share their knowledge and guide you each step of the way. Nearing completion a member of the customer care team will reach out to introduce themselves, they will then be your point of contact following legal completion.

At Fernham Homes we are proud of the homes we deliver however should you have any concerns details of the complaints procedure are available on request.