We are delighted to announce that we have been awarded the prestigious 2025 Gold Award for Customer Satisfaction in the housebuilding industry, by In-house Research.

The Gold Award is given to companies that achieve a recommendation score of 90% or higher, and we have exceeded this benchmark with an impressive score of 97%. This achievement marks our sixth consecutive year winning the Gold Award for Customer Satisfaction, highlighting our ongoing commitment to delivering exceptional customer service and striving towards our vision ‘to become the housebuilder of choice in Kent’.

These awards, administered by In-house Research, the largest independent research company specialising in the new build and construction sector, are based entirely on customer satisfaction levels from purchasers who completed on their new home in 2024.

Tom Weston, Chief Executive at In-house Research comments:

“I’m delighted to congratulate Fernham Homes on receiving the 2025 Gold Award for Customer Satisfaction.

This achievement is a strong reflection of your continued commitment to delivering outstanding service and exceeding the expectations of your homebuyers. Based on legal completions from 2024, you achieved an excellent Recommend a Friend score of 97%.

Your dedication to putting customers first sets a high standard in the industry and reinforces trust in your brand and the wider housing market.”

Sean Ellis, Managing Director at Fernham Homes comments:

“On behalf of the entire Fernham Homes team, we would like to say a big thank you to all our customers for their fantastic feedback and continued support. With 97% of our customers willing to recommend us to a friend, we are honoured to receive the Gold Award for the sixth consecutive year. Customer Satisfaction is paramount to us at Fernham Homes, reflected in our team’s commitment and dedication.

In every aspect of customer feedback, Fernham Homes has either met or exceeded the benchmark rating, with evaluations encompassing the condition of homes, response to defects and how special or valued a customer felt.

Visit https://www.in-houseresearch.co.uk/customer-satisfaction-awards for further information about this award.