Fernham Homes is proud to announce it has been awarded the 2026 Gold Award for Customer Satisfaction by In-house Research, marking the seventh consecutive year the Kent-based housebuilder has received this prestigious industry recognition.

The Gold Award recognises housebuilders delivering excellent levels of customer satisfaction, based on independent feedback from homeowners who completed on their new home during the previous year.

From 2026, the In-house Customer Satisfaction Awards introduced a revised methodology designed to provide a more comprehensive view of the homebuying experience. Rather than relying on a single recommendation score, the awards are now determined using a weighted satisfaction score that reflects customer feedback across several key stages of the journey.

These include:

• Satisfaction with how customers were kept informed throughout the process
• Satisfaction with the condition of the home at handover
• Satisfaction with how the housebuilder dealt with defects or issues
• Whether customers would recommend the builder to others

By combining feedback across these areas, the awards provide a balanced and meaningful assessment of the overall customer experience, based entirely on independently collected homeowner feedback.

Sean Ellis, Managing Director at Fernham Homes, said:

“Receiving the In-house Gold Award for the seventh consecutive year is something we are incredibly proud of. Buying a home is one of the most important decisions people make, so delivering a positive experience for our customers is always at the heart of what we do.

This recognition reflects the dedication of our entire team and the care they take at every stage of the journey, from the first enquiry through to customer service support.

We would also like to thank our customers for their fantastic feedback and continued support. Their experiences and recommendations are what make achievements like this possible as we continue working towards our vision of becoming the housebuilder of choice in Kent.”

The In-house Customer Satisfaction Awards are administered by In-house Research, the UK’s largest independent research company specialising in the new build and construction sector. To ensure credibility and reliability, results must meet strict statistical standards, including minimum margin of error requirements based on the number of homes completed by each housebuilder.

The awards highlight housebuilders who consistently deliver a positive experience for their customers and continue striving to improve across the entire homebuying journey.

For more information about the awards, visit:
https://www.in-houseresearch.co.uk/customer-satisfaction-awards