Fernham Homes Wins Customer Satisfaction Gold Award For Fourth Consecutive Year

Fernham Homes is delighted to announce that we have been awarded the Gold Award for Customer Satisfaction in 2023, by In-house Research.

The award is accredited to companies that achieve a customer recommendation score of 90% or above, We are celebrating its fourth consecutive year winning the award and second time achieving a 100% recommendation rate. Out of the 80 developers working with In-house Research, Fernham Homes is one of just eight housebuilders to achieve this level of customer satisfaction.

The awards, run by In-house Research, the largest independent research company specialising in the new build and construction sector, are based entirely on customer satisfaction levels from purchasers who completed on their new home in 2022.

Tom Weston, Chief Executive at In-house Research comments: “It has been an extremely challenging few years for the house building industry. Despite this, Fernham Homes has continued to put customers at the heart of their business, providing a personalised journey and supporting new homebuyers throughout their journey. It’s only through delivering an exceptional service throughout the buying process, combined with a high level of finish and build quality that recommendation scores reach this level.  We are delighted to recognise all the staff at Fernham Homes that have contributed to the achievement of this award”.

Sean Ellis, Managing Director at Fernham Homes comments: “On behalf of the entire Fernham Homes team, we would like to say a huge thank you to all our customers for their fantastic feedback and continued support. We are thrilled that 100% of customers would recommend us to a friend and are proud to be one of just eight house builders to achieve this. Customer satisfaction is of the utmost importance to us and something we value highly at Fernham Homes.  This is clearly shared across our whole team, being the fourth consecutive year of achieving this award. At Fernham Homes, our vision is to be the house builder of choice in Kent and this award is proof that our customers value the service we provide.”

In every category of customer feedback, Fernham Homes have met or exceeded the benchmark rating, with questions covering condition of home, response to defects and how special or valued a customer felt, with a special mention to achieving 100% for home demonstration meetings.