Customer Service

Our customer service team is on hand to assist you during and after your home purchase. Over 95% of our customers said they would recommend Fernham Homes to a friend.*

*Independent surveys conducted by In-House 2023-24

We apply careful consideration to choosing only the most attractive and enviable locations throughout Kent, Surrey, Sussex, and Greater London.

With a commitment to respecting the environment, our homes are built to seamlessly blend with the surrounding area.

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Customer Charter

Each Fernham home is built to meet exceptionally high standards, including yours. 

We combine the latest product design with traditional features, ensuring our homes are timeless, yet fit for modern-day living. And with 2-year customer service support and a 10-year build warranty, offering you complete peace of mind.

Throughout reservation and up until legal completion, our sales team are on hand to answer any questions you may have. They have extensive experience in new-build purchases and will guide you each step of the way. Following exchange, a member of our customer service team will reach out to introduce themselves. They will then be your point of contact through to legal completion and beyond.


Offering you peace of mind

Nearing legal completion, a member of the customer service team will meet you at your property and complete a home demonstration with you. 

Your homeowner manual will provide you with all the information you need to know regarding guarantees and warranties for your new home. 

Upon legal completion, you will benefit from 2-years Fernham Homes customer service support and a further 8-year build warranty. 

Our Incentives

Own New Rate Reducer

At Fernham Homes, we want to help you buy your dream home – here are a few incentives and how
we can help. 

Reserve before you sell

Recommend a friend…and get rewarded.

Consumer Code

The consumer code for home builders was developed to make the home buying process fairer and more transparent for purchasers

The code is designed to help you understand what levels of service to expect from your home builder, feel fully informed about your purchaser and know your consumer rights before and after you move in. 

Find out more