The Outstanding Achievement Award is granted to companies achieving a Net Promoter Score of 70 or above, whilst the Gold Award is awarded for those receiving a recommendation score of 90% or higher.

This marks the first time we’ve received the Outstanding Achievement Award, a significant milestone as we celebrate our 25^th year of building premium family homes and strive towards our vision of becoming the housebuilder of choice in Kent.

Out of the 95 developers working with In-house Research, Fernham Homes is among just thirteen housebuilders to earn this prestigious award. Moreover, we’re proud to celebrate our fifth consecutive year winning the Gold Award for Customer Satisfaction.

These awards, administered by In-house Research, the largest independent research company specialising in the new build and construction sector, are based entirely on customer satisfaction levels from purchasers who completed on their new home in 2023.

Tom Weston, Chief Executive at In-house Research comments:

“It is with great pleasure that I commend your company’s unwavering commitment to excellence and dedication to ensuring customer satisfaction. Your outstanding performance is not only a testament to your hard work but also a reflection of the industry’s collective effort in elevating consumer confidence and bolstering the reputation of the construction sector.”

“Our latest research indicates that the housebuilding industry has attained the highest level of satisfaction across all metrics, with the Net Promoter Score reaching its peak in the last nine years. This commendable achievement underscores the significant strides made by companies like yours in prioritising customer experience and fostering long-term relationships with clients.”

Sean Ellis, Managing Director at Fernham Homes comments:

“On behalf of the entire Fernham Homes team, we would like to say a huge thank you to all our customers for their fantastic feedback and continued support. With over 95% of our customers willing to recommend us to a friend, we are honoured to be among the select few house builders to achieve the Outstanding Achievement Award. Customer Satisfaction is paramount to us at Fernham Homes, reflected in our team’s dedication, evident by our fifth consecutive year receiving the Gold Award.”

In every aspect of customer feedback, Fernham Homes has either met or exceeded the benchmark rating, with evaluations encompassing the condition of homes, response to defects and how special or valued a customer felt.